FAQ's
What is Forza Pilates?
Forza is a boutique Classical Pilates studio in Kuala Lumpur, Malaysia. We do not teach rehabilitation work nor HIIT pilates, instead our focus is on the original pilates method created by Joseph Pilates with the addition of modern understanding of breath, biomechanics and teaching techniques. We have a variety of class formats to suit your needs from group reformer or tower, small group mat, small group prenatal and postnatal pilates, semi privated mixed equipment classes and one to one private sessions.
How can I find the studio?
We are located in Bukit Damansara on Jalan Setiakasih 5. Our studio is split across the two corner lots on this road. You can find our Classical Studio at 19A Jalan Setiakasih 5 (mat and semi private classes) and our Reformer + Private Studio at 7A Jalan Setiakasih 5. Our Contact page has more information on how to find us.
Are you on classpass?
We are no longer on the classpass app. Forza is a boutique studio focused on smaller class sizes and a membership system that allows our clients to truly progress on their pilates journey through consistency and a like minded community. Interested in joining our studio? We have a great intro offer and in addition to memberships and flexible packages.
What is pilates and why should I do it?
Pilates is a movement method created by Joseph Pilates, originally called Contrology, that focuses on strength, breath, and mindful control of the body. It builds core strength, improves posture, and supports healthy, balanced movement. Gentle but effective, Pilates helps you feel stronger, more focused, and more connected—both physically and mentally.
What do I wear for class?
Please wear comfortable and form fitting clothing so that you an move with ease while allowing your instructor to check your form. Please do not wear anything longer than your feet or flowing especially for equipment based classes.
Grip socks are required for all equipment based classes. They are not required for mat classes, however if you prefer to cover your feet we require grip socks over regular socks. If you do not own a pair we sell some in our studio.
What are the studio facilities?
Both of our studio spaces have the following facilities:
- WC
- Shower - In Classical Studio at number 7A
- Lockers
- Vanity Station
- Changing Pod
- Lounge
- Coway Water Filter - ambient, cold, hot
- Cold Towels
- Gym Towels (for rent)
- Snack Bar by Huckleberry (for purchase)
How can I access the shower facilities?
Our shower facilities are located in our Classical Studio at number 7A. The shower is available for all clients as long as the Classical Studio is open for a scheduled class. Please note we do not have towels or shower products.
Who can take classes at Forza?
Our classes are designed for all people over the age of 16. We have beginner, beginner plus, intermediate and mixed level classes and our instructors are trained in how to ensure you are taught at your appropriate level. We also have a weekly beginner level class for our clients who are aged 60 and above.
We also have pre and postnatal classes for women in this transitional season of life.
Unfortunately we are not physios and therefore are unable to accept clients for group classes who need dedicated attention due to recovery from an injury or surgery. In private classes we are able to work closely with your physio to create a safe and effective session for you, however we are not rehabilitation specific instructors.
Can I join if I'm pregnant or newly postpartum?
We have a robust schedule of pre and postnatal classes at Forza that are suitable for women in their second and third trimesters in addition to once your baby is born. Please select an appropriate class for your season in life to keep you moving in a safe and appropriate manner.
Can men join classes?
Yes, men are allowed to take any class at Forza - Pilates was in fact invented by a man!
What do I need to bring with me for class?
Please bring grip socks for equipment based classes in addition to a closed lid water bottle (we do not allow open containers and straw lids into our studios). You may also want to bring a small towel with you. We sell both grip socks and bottled water, and rent towels for a small fee.
Can I wear shoes in the studio?
Our studio spaces are an outside shoe free zone. Please remove your shoes at base of the staircase, bring them upstairs and place them in the dedicated shoe shelf in our locker. There are small shoe racks if you have arrived early and all the lockers are in use. Please do not leave your shoes at the base of the stairs as this creates a tripping hazard.
You will see our staff or instructors wearing shoes, please note these are studio shoes and have never been worn outside.
How do I cancel a class?
You can cancel a class within your Momence account. Unfortunately we have a 12 hour cancellation policy, so if you cancel less than 12 hours before your class your credit(s) will be deducted from your account. If you are a "No Show" your credit(s) will also be deducted from your account. If you are on an unlimited package and are a "No Show" we will charge a fee of RM50 We have limited spaces as our studio is small and unfortunately late cancellations and no shows takes a space away from another client.
I'm running late for a class what do I do?
Please try to arrive 10 minutes early for your class. Unfortunately we are unable to admit clients if you are more than five minutes late. Our reason for this is because it is disruptive to other clients and unfair to your instructor who will need to keep teaching while getting important information from you.
If you have arrived at the studio and the 5 minute grace period is over we will do our best to help rebook you into the next class if there is space. Unfortunately if you call us to say you will be super late our "No Show" policy will apply.
Do you have a waitlist?
Yes! Our booking system Momence has a waistlist function, so if your desired class is full you can sign up for this. When a spot in the class becomes available, the system will automatically send an SMS to the first person on the waitlist, asking them to confirm that they want to be booked into the class. If you don’t have a phone number on file you will be contacted via email.
You have 15 minutes to confirm if you want to be booked into the class before the system moves to the next person on the waitlist. You can see where you are on the waitlist within your Momence account.
Please remember that the 12-hour cancellation policy also applies to waitlisted spots that are added into the class, so if you say yes to a spot and then don’t cancel or show up, you will be deducted the credit(s) or charged a late fee if on an unlimited membership.
Why has my class been cancelled?
If your class has been cancelled it may be due to a few reasons:
- Your instructor has had an emergency and we were not able to find a replacement on time
- There were not enough sign ups for the class to proceed (Minimum pax to run classes = Mat: 2, Reformer / Tower: 3, Semi Private: 2)
- Something has happened in the studio eg power cut or water cut
Please note if your class is cancelled you will not be charged and your credit(s) will be returned to your account.
Can I bring my child to the studio?
Unfortunately our studios are adult spaces and we do not allow children to accompany their parents to classes - both in the actual studio and in the lounge areas. We have had situations of breakages in the lounge and children wandering close to the open stairs.
How can I book a private session?
Please email hello@forzapilates.my to book a private session - you can find more information about our private sessions on the Private Studio page. Please let our team know what type of private class, instructor of choice and some available time slots. All private sessions require payment up front. Recently we have started to add a few private classes for booking on Momence, you can see these from the Book a Private Class tab. If you are looking for an instructor or class time not on Momence the best way to book in a private is via the email address above.
